Refund policy

Shipping

Delivery timeframe

Once your payment is confirmed, we process your order within 1-2 business days. Estimated delivery time is an additional 4 to 8 business days.

Order tracking

You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched. Use that number to track your package in real time.

International shipping

We ship to the United States, Canada, and other select countries. International shipping costs and delivery times may vary. Any customs duties or import taxes are the responsibility of the buyer.

Returns & Refunds

30-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your order.

Return conditions

  • The product must be unopened or less than 30% used

  • You must contact us first to initiate the process

  • Please provide your order number and reason for the return

How to start a return

Contact us through our Contact page with the subject line 'RETURN - [your order number]'. We will respond within 24 hours with next steps.

Refund processing

Once your return request is approved, we process your refund within 3 to 5 business days to your original payment method.

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us right away with a photo of the issue. We will send a replacement at no extra cost or issue a full refund — whichever you prefer.

Exceptions

We do not accept returns on fully consumed products unless there is a documented adverse reaction. Special promotions may have different conditions specified at the time of purchase.