Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?

Estimated delivery is approximately 4–8 business days. Delivery times may vary depending on your location, carrier conditions, and order volume.

Will I receive tracking information?

Yes. Once your order ships, we will send tracking information to the email address used at checkout.

Can I change my shipping address?

Contact us as soon as possible through our Contact page. We cannot guarantee changes after an order has entered processing or shipped.

Returns & Support

What is your return policy?

Eligible items may be returned within 30 days in accordance with our Refund Policy. Please review the policy for eligibility requirements and instructions before sending an item back.

What should I do if my order arrives damaged or incorrect?

Contact our support team promptly with your order number and clear photos of the item and packaging so we can review the issue.

How can I contact Levely?

Use our Contact page and include your order number when asking about an existing purchase.

Products & Payments

Where can I find product instructions?

Setup and usage information is included on each product page and, when applicable, in the product package. Contact us if you need additional help.

Which payment methods do you accept?

Available payment methods are displayed securely at checkout and may vary by device or location.